Frequently Asked Questions

Does WFSD have a Return Policy and Damage Policy?

Yes we do in fact our Return Policy is an industry leader
Please Click Here to review our Return and Damage Policy.

How do I calculate shipping costs?

One of our sales associates will be more than pleased to give you a custom quote on shipping cost for your order. You may be pleasantly surprised at how inexpensive it is for us to deliver your order. We now ship not only to all of Canada but to the entire continental United States as well.

Sales Tax

WFSD is not required to collect state sales tax when shipping to the U.S. For Canadian Customer, Ontario and West pay only HST, Quebec both PST and GST the Maritimes HST.

How long will it take to receive my order?

A typical order will take 10 days plus shipping time to arrive at your location.

How is our site priced?

Prices quoted are in CDN dollars. Please call for quotes in U.S. dollars. There may be a minimum purchase requirements and delivery charges in some cases. Prices quoted are based on full skid purchases plus delivery costs. Prices are representative of six grades, four widths, and three gloss levels. Please call for information.

How will I know the date that my order will arrive?

We will call you as your order leaves our manufacturing facility to let you know it is on its way. We will send you via e-mail the name of the freight carrier and tracking information so that you may follow your order. The freight company will contact you to schedule a delivery date.

Why should we buy our floor from WFSD?

There are a number of reasons why you should consider us when making you flooring purchase. The first being that we are supplying only first quality northern growth Canadian made floors. Canadian hardwood is the finest in the world. Second and of as much importance is our pricing. You are dealing direct with the manufacturer. You are not paying a middle man which is reflected in our pricing. Third in the unlikely event that you have a warranty issue or a claim for damages you do not have to deal with a middle man and hope they can resolve your issue. Please read our Customer satisfaction guarantee.

What does HS (Handscraped) mean?

gives the look of an older floor showing a natural wear, with modern finishes to protect the floor, the wood is scraped by hand at the factory

What does S&B mean?

Select & Better, relates to the quality grade of the wood which is a step above number 1 common and two steps obove number 2 common

Visit us anytime in the
Dundas Valley

If you live in Southern Ontario and would like to visit us personally we would be pleased if you joined our many customers from Toronto to Kingston and from Hamilton to Thunder Bay who visit us each and every week. Please give a call. It is always our pleasure to meet you personally.

Be assured that our one and only goal is to bring you the best hardwood flooring products at the very best prices. To deliver on time every time. To help you make an informed decision when you purchase our hardwood flooring products or any of our competitors. To make sure that your buying experience with us makes you 110 % satisfied.